FREQUENTLY ASKED QUESTIONS
How quickly can we get our shades?
Depending on the fabric you are requesting, we can get shades made very quickly. Even if a fabric is not in stock, if we place the order for it early Thursday morning we will get it in from South Carolina Monday afternoon and begin working on your order right away. Hunter Douglas products are fabricated in different facilities across the United States, therefore making delivery time exceptionally fast.
Where is the fabric made? I'm worried about the toxins in fabrics from over seas.
No need to worry, all of our transparent Mermet fabrics that we carry are made at their facility in South Carolina with no poisonous chemicals and are all 100% Green Guard certified and safe for your family.
How much does it cost for a repair on my Hunter Douglas shade.
If you purchased the shade through us, due to the fact that we are a Hunter Douglas Priority dealer your repair is completely free. However, if you did not purchase the Hunter Douglas shade from us, we can still have it repaired for you with only a small handling fee.
What areas do you cover?
Our predominate area is Southern California, but we can absolutely service your needs all across the country.
Is there any type of warranty on my shades?
Yes, on all Mermet fabrics there is a 10 year warranty. On Somfy motors there is a 5 year warranty. Our own operation warranty is for 2 years.